Dear
PTSDintheAsylum,
I can only answer from my own life but I pray I can say something that helps. Here’s some things I’ve learned that you can consider.
First, it may be helpful to remember that when someone is being rude or offensive it says more about them than it does you. The reason why people usually blame others is that it's an escape from their own guilt. Blame shifting is a defensive thing people sometimes do when they don’t want to take responsibility for their actions.
So what we can do is try not to be offensive or rude back. Just pause, and take a breath. Sometimes a pause helps people to realize what they just said and how it sounds. A pause gives them a chance to correct themselves and it gives you a moment to stay calm and to think.
Next, use a question. Rude people sometimes do not realize they are being rude, so asking a simple question can gently call their attention to it.
Ask them something like:
Did you mean that?
or
I’m not sure I understand what you are saying?
Having a question at the ready gives you another moment to think, calm yourself and a chance for them to see how they are sounding.
I personally have to watch my mouth because sometimes it is quicker than my brain. I’ve said many things I’d like to take back and so I really try to do the things I listed above.
Please realize that often when someone is rude the chances are they are stressed, tired or maybe they had just gotten some bad news. This doesn’t make rude behavior right or hurt us less, but it does make it easier to see that we are all human and we all need God’s guidance in our lives.
People’s lives are complex, and their rudeness often stems from something that has gone wrong in their world around the time that they are talking with you.
If we can give ourselves a moment to think about this we can then choose to not let them steer us into being stressed with them.
We can let it lay and then move on once we realize it’s their problem and not ours.
There are many kind and experienced people on this forum so I have no doubt you will be getting some very good suggestions for how to deal with offensive people and their comments.
God Bless you sister.