Something similar happened to me in the airline. The attendant was rude. She didn't speak to me. She said "Stauffer?" ( I don't really know why I didn't know what Stauffer meant) I said, "What are those?". Her face showed displeasure, and handed me a packet of cookies. I felt awfull. Plus I felt like she didn't want to make eye contact when she was describing the weather, and also as I left. Maybe because I was the last one to arrive since I missed my last flight and was coming in to this one hurried? Plus I was carrying a big heavy bag Maybe because I was not dressed for airlines maybe, was wearing jeans and shirt? Ahhhhhhh