When we come across sensitive issues that need talking through with young children/teen we get told to give them an 0800 number for lifeline, or whats up? So they can call it anytime for free when they need someone to talk to who can guide them or just listen.
I have not called any myself when I was young but I do remember one time calling 111 for help, for 'spiritual emergency' though there's now a number 555 if you don't want ambulance, police, or fire brigade. There's also victim support that can help.
You'd only go to the CAB (Citizens Advice Bureau) if you wanted advice on tricky issues to deal with living. But if you talking about personal issues and there's no one else God may provide you with someone. It might not be the person you expect...it could be a neighbour, a classmate, or even a cat!
This modern day phenomenon, maybe it's a Western thing, of everyone having paid personal therapists can be ...expensive. I remember going to one after many years the doctor saying I had to see one, when I finally got enough courage to go and see one they cost so much money and I was intimidated and by that time I was a Christian so I thought I can talk to God about this stuff and don't need to be paying and wasting someone else's time. I think people have therapists because couples don't talk to each other or have stopped talking and listening and kids can't talk to parents about things because they will get a beating. Employees can't talk to staff because they will get fired, and bosses don't have the time to listen.
A lot of people would ring up talkback radio and talk, you don't have to give your own name, and the radio host will listen because they invite people to ring in otherwise they have no body else to talk to and dead air on the radio lol. And some shows talk about controversial things and personal things as long as that person isn't being horrible and swearing they can express themselves, and maybe have a rant and get things off their chest. Then someone else might call in and say they feel the same way but weren't brave enough to talk about it, but now they are. So there's something in it.
I know many people that live by themselves keep the radio on all the time, just for company and hearing other voices.