Pattycake: Sometimes when an Active X pop up comes on the screen, the Actve X protocol for whichever website you are visiting is not supported by the Active X version (or lack of it) in your PC.
From a TECH standpoint, you may wish to read the question and engineering reply located in the URL below. This MAY assist you, but follow the instructions to the letter before going through the procedure...
...... and if THAT doesn't work ( why do I get the impression that Microsoft has 'issues' with their software?? ) ...
... Then just go to the site below and download the most recent FIREFOX BROWSER. That will eliminate the Active X issue because it has it's own internal decoder that replaces the (MSN) Active X protocol as used in the IE 6 and IE 7 browsers.