Hello Everyone!
Hope I'm posting this in the right secton, if not, please forgive me.
I'm curious to know how some of you would respond to this situation...
Let's say one of your water pipes freezes, it's busted, water is shooting out everywhere under your house, you pay a plumber $150 to repair it, but after he claims to have fixed it, you wake up the very next day and find your kitchen flooded with water and discover the pipe that was supposed to be repaired was now leaking again. The first plumber can't come right away, so you decide to call a more reputable plumbing company and they sent out a guy and he goes right to work, so far so good.
About 10 minutes into his work you hear voices outside and decide to investigate, you find the plumber chatting with your nosy neighbor, whose hanging his head over your fence. You ask the plumber how things are going and he says...
"I have some bad news, I can't fix it!".
Your heart sinks because he already told you he could fix it and you've already signed a contract agreeing to pay over $500 for the repairs. ($522.42 to be exact)
After about 10 seconds of awkward silence, your neighbor and the plumber both start laughing and the plumber smirks at you and says he was just kidding, (I know, weird right?, I mean, who does that?) unfortunately, after being without water for 3 days, already dishing out $150 for a repair that wasn't done right, you're not very amused at his bizarre sense of humor and you just excuse yourself and walk away, the plumber fixes the leak in less than an hour, you pay him and he leaves.
The next day you call the company and tell them you're interested in getting some additional work done but that you would rather have them send out a different guy because you live in a small community and your neighbor and the plumber seemed a little too comfortable talking and laughing about your plumbing problems, as a matter of fact, after watching them interact, you would almost think they've met before, besides, you're not interested in paying someone to make jokes with your neighbor about your worn out pipes.
Now let's back up for second and talk about that neighbor of yours...
Despite your best efforts to live at peace with the guy next door, he's always hanging his head over your fence whenever he sees someone working in your yard and goes out of his way to trash talk your home to discourage others from working on it (he's just a bitter guy). You've already tried asking him for forgiveness if you've done anything to upset him, you've delivered food to his family, help cut his lawn, but to no avail, nothing seems to work and this has been going on for over 7 years.
Back to the company phone call...
The polite supervisor tells you they understand your concerns and will look into it. To make a long story short, you never hear anything back from the company, but you eventually have to call them because they never gave you a receipt or an invoice, they email the invoice to you but never mention anything about your request for additional work or your concerns, that's their way of saying they're not interested in doing any more business with you. You decide it's best to get the addtional work done by a different (yes a third) plumbing company.
Thanks in advance for any replies,
God Bless
Hope I'm posting this in the right secton, if not, please forgive me.
I'm curious to know how some of you would respond to this situation...
Let's say one of your water pipes freezes, it's busted, water is shooting out everywhere under your house, you pay a plumber $150 to repair it, but after he claims to have fixed it, you wake up the very next day and find your kitchen flooded with water and discover the pipe that was supposed to be repaired was now leaking again. The first plumber can't come right away, so you decide to call a more reputable plumbing company and they sent out a guy and he goes right to work, so far so good.
About 10 minutes into his work you hear voices outside and decide to investigate, you find the plumber chatting with your nosy neighbor, whose hanging his head over your fence. You ask the plumber how things are going and he says...
"I have some bad news, I can't fix it!".
Your heart sinks because he already told you he could fix it and you've already signed a contract agreeing to pay over $500 for the repairs. ($522.42 to be exact)
After about 10 seconds of awkward silence, your neighbor and the plumber both start laughing and the plumber smirks at you and says he was just kidding, (I know, weird right?, I mean, who does that?) unfortunately, after being without water for 3 days, already dishing out $150 for a repair that wasn't done right, you're not very amused at his bizarre sense of humor and you just excuse yourself and walk away, the plumber fixes the leak in less than an hour, you pay him and he leaves.
The next day you call the company and tell them you're interested in getting some additional work done but that you would rather have them send out a different guy because you live in a small community and your neighbor and the plumber seemed a little too comfortable talking and laughing about your plumbing problems, as a matter of fact, after watching them interact, you would almost think they've met before, besides, you're not interested in paying someone to make jokes with your neighbor about your worn out pipes.
Now let's back up for second and talk about that neighbor of yours...
Despite your best efforts to live at peace with the guy next door, he's always hanging his head over your fence whenever he sees someone working in your yard and goes out of his way to trash talk your home to discourage others from working on it (he's just a bitter guy). You've already tried asking him for forgiveness if you've done anything to upset him, you've delivered food to his family, help cut his lawn, but to no avail, nothing seems to work and this has been going on for over 7 years.
Back to the company phone call...
The polite supervisor tells you they understand your concerns and will look into it. To make a long story short, you never hear anything back from the company, but you eventually have to call them because they never gave you a receipt or an invoice, they email the invoice to you but never mention anything about your request for additional work or your concerns, that's their way of saying they're not interested in doing any more business with you. You decide it's best to get the addtional work done by a different (yes a third) plumbing company.
- How would you respond after being treated like this?
- How would you respond to your neighbor?
- Would you respond to your neighbor at all?
- Would you just forget about the whole ordeal and move on?
Thanks in advance for any replies,
God Bless
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