I was hoping for some brilliant NEW ideas
I guess... we just ran out...(of ideas?)
Phones are a bit old hat now. It's better to have a live chat thing, I told my school why don't you put one on the school website. Then parents don't have to call the school, they can just type in whatever they want on the website and staff who are online at the same time can answer them.
Then there's no frustrating thing like phones ringing and noisy kids or people interrupting. And it's cheaper. And you can do it from anywhere..that has a free wifi. No more expensive phone bills.
Building things to last rather than fall apart.
I think sometimes we need to go back and reassess the original path. So many companies today build with planned obsolescence in mind so as to insure repeat business. I remember hearing about light bulbs in Eastern Europe that didn't need to be replaced for decades while companies here engineered them to last a few months.
I had a friend who was born in the early 20's. He told me about his experience working in automotive plants in the early days. Car parts in the company he worked for were made to exacting specifications and the cars ran well for a great many years. Later he worked for another automotive plant that allowed much less strenuous specs and their cars though cheaper lasted only a few short years.
Building things to last could put less strain on land fills, save money in the long run, and lives possibly.
In this world it is not likely to happen though.